Shipping policy

Graateful.com Shipping Policy

Effective Date: January 13, 2025

Order Processing

  • Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates and Delivery Estimates

  • Shipping Options:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 1-2 business days
  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

  • Availability: Currently, we do not offer international shipping.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes.
  • APO/FPO Addresses: Currently, we do not ship to APO/FPO addresses.

Shipping Delays

  • Unforeseen Circumstances: While we strive to meet our delivery estimates, certain factors such as weather conditions, carrier delays, or high order volumes may cause delays.
  • Customer Notifications: If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Damaged or Lost Packages

  • Damaged Items: If you receive a damaged item, please contact our customer support immediately with your order number and photos of the damage.
  • Lost Packages: If your package is lost in transit, please reach out to us, and we will work with the carrier to resolve the issue.

Contact Information

For any questions or concerns regarding shipping, please contact our customer support:

  • Email: graateful@gmail.com

Policy Updates

We reserve the right to update this Shipping Policy. Any changes will be posted on our website with the updated effective date.

Thank you for choosing Graateful.com. We are dedicated to providing you with exceptional service and timely deliveries.